This policy applies to the iOS app MP3 Player, Offline Player, EQ from Novawise Tech. It describes local music access, optional file transfers, analytics, diagnostics, purchases, and support.
Music, files, and device permissions
The app uses the audio files, library metadata, and playlists you import or select to provide playback and library management. File providers you choose, including providers shown in Apple's Files app, process file access under their own privacy practices.
Media-library access lets you select music; Photos access supports selecting videos for audio import. Local-network access supports Wi-Fi transfers. You control these permissions in iOS Settings. Sharing or exporting sends the files you choose to the destination you select.
Wi-Fi transfer and connection codes
When you request a short connection code for Wi-Fi Drive, the app sends its local-network service address to Novawise Tech's Cloudflare-hosted connection service. That service stores the address, code, release credential, and expiry time so your browser can find the phone. Codes stop resolving after 10 minutes and can be released earlier; expired records are removed when the service next cleans them up.
Music transfers through the phone's local Wi-Fi service rather than through the connection-code service. Cloudflare can process network request metadata for the connection service. Only share connection details with people and devices you trust.
Analytics and crash diagnostics
The app uses Google Firebase Analytics and Firebase Crashlytics to understand feature use and diagnose crashes. Events include screen and purchase interactions, import source, outcome, file counts, formats, size and duration measurements, and error information. Crash diagnostics can include device and operating-system information, app version, stack traces, and a randomly generated installation identifier used by the app for crash reports.
These services process app-instance and other identifiers available to the SDK under iOS privacy controls. Google's processing and retention are described in its Firebase privacy information at https://firebase.google.com/support/privacy. App permissions and Apple's privacy settings control the device access they cover; the app does not provide a separate analytics opt-out setting.
Apple purchases
Apple processes App Store payments. The app receives purchase and entitlement information needed to unlock paid features and restore eligible purchases. We do not receive your full payment-card details from Apple. Apple handles your Apple Account and payment information under its own privacy policy.
Storage, retention, and service providers
We use information to operate the features described in this policy, diagnose problems, improve the app, and respond to support requests. Providers process the information needed for those services. Information may be processed outside your country under the provider's privacy terms.
Local content remains until you delete it or remove app data, subject to system backups. Support correspondence is retained while needed to handle the request and related records. Analytics and diagnostic retention depends on the provider and service configuration; this policy does not promise that uninstalling immediately deletes those records. No storage or transmission method can be guaranteed completely secure.
Support and privacy requests
If you email support@novawisetech.com, we receive your email address, message, and any attachments you choose to send. Send only what is needed to explain your request. Do not send passwords, verification codes, recovery credentials, or private content unless necessary and you agree to share it.
Contact us at that address to ask about access, correction, or deletion of information held by Novawise Tech. We may need to verify that a request concerns your information. Data held by Apple or another provider is also subject to that provider's controls and retention practices.
Children's privacy
The app is not directed to children under 13. If you believe a child has provided personal information to our services, contact support@novawisetech.com so we can review the request and take appropriate action.
Changes to this policy
We may update this policy as the app and its services change. We will update the date on this page and provide additional notice when required. Novawise Tech provides this policy and can be contacted at support@novawisetech.com.